Skip to main content
Ongoing support for service-based independents

More time for the work only you can do.

I give you your time back. You are good at the work your clients pay you for. Everything around it, the admin, the back end, the communications, the forms, the documents, the small things that pile up while you are with a client, still has to happen, and it pulls you away from the work only you can do. I take it off your desk and keep it running. Then I go further and find where a system, automation of workflow or an AI integration can do the job instead.

A calm, organised desk — the back-end of a well-run business
Who this is for

For the independent whose admin has quietly become a second job.

You run a practice, a consultancy, or a service business on your own. The client work is full, and the behind-the-scenes has grown past what you can fit in the gaps between sessions. It's slowing you down and taking up space you'd rather give to your clients.

This fits if

  • You are established and already working with clients
  • You are losing hours each week to admin you never wanted to be doing
  • You want it handled by one steady person who learns how you work
  • You have more you want to build, and no time to build it
  • You would like to bring in AI and automations but have no time to work out how

I take time to learn how your business runs, see what's slowing you down, and find the jobs you'd rather not do. Then I take them off your plate, and find ways to streamline, systemise and automate so things run more efficiently.

What I do

The work behind the work.

I start by learning how your business actually runs. Where things pile up, what keeps sliding to the bottom of the list, the jobs you dread doing: chasing unpaid invoices, replying to the same enquiries over and over, sorting out bookings, formatting the document, updating the spreadsheet and the digital assets. I take them on. And as I learn the patterns, I build the fixes in, so the same jobs stop coming back, and the work gets lighter over time. What I cover depends on you, and on where you want the business to go.

Inbox and calendar

The day-to-day that keeps everything moving.

  • Email, sorted and answered
  • Scheduling and bookings
  • Reminders, so nothing gets missed
  • Staying on top of replies and follow-ups
  • Calls transcribed, summarised, with next actions

Systems and operations

Back end set up to increase efficiency and effectiveness.

  • Managing projects and tasks
  • Welcoming new clients smoothly
  • Keeping documents and files in order
  • Setting up tools that do the work for you
  • Automations, so one action sets off the next

Resources and materials

The things you need designed and digitalised.

  • Documents, guides and templates
  • Slides and presentations
  • Course and training materials
  • Simple forms and digital tools

Your website

Your website, kept up to date.

  • Updates and changes to your site
  • A new page when you need one
  • Quick fixes when something needs sorting
  • Fresh content as things change

Most of this is the quiet, ongoing work that keeps a business running. Some of it, like the website and the resources, is work you would usually have to go and hire someone separately for. Here it comes as part of the same relationship, with someone who already knows how you work. I focus on solving problems and finding ways to improve how your business runs and grows, so you have more time and headspace for the work that matters to you.

One-off set-ups

Need one thing built, not ongoing help?

Sometimes you do not need someone every month. Sometimes you just need one thing set up, implemented and automated. These are fixed-price projects that we discuss, problem solve, and break down to a specific timeline.

Landing page

A single page to send people to, designed, built and live. For a launch, an offer, or a service that needs its own page.

Enquiry and intake forms

A form that gathers what you need from new clients, organised into an automated system.

Booking and calendar setup

Your scheduling set up and connected to your calendar, so clients can book themselves in.

A simple client system

A straightforward way to keep track of clients and enquiries, set up around the way you work.

Not sure which you need? We can discuss it during a call.

Book a call
Packages

Ongoing support, at the level you need.

A set number of hours each month, for a flat monthly fee. You know what it costs, and I know the goals and the tasks for the month. I update you on progress through a communication channel that works for you, so everything gets done with minimal disruption to your day.

Light Support

10 hours€250 / month

For when you want your inbox and calendar on track, and a few things each month taken off your plate.

  • Inbox and calendar managed and organised
  • Scheduling and follow-ups
  • One person who knows your business
  • Regular check-ins

Custom Support

Quotedfor what you need

For a bigger project that does not fit a set package. We talk it through, establish your goals, timelines, tools and tasks, and I quote for what you need.

  • Built around your business
  • More hours, or more specialised support
  • Ongoing, or a one-off piece of work

Not sure which fits? Start on the call and we will find it together.

How it works

Simple to start. Steady once we are going.

  1. We have a call

    I get to know your business, and I see what you need doing, what you'd rather not be doing, and what's holding you back from more client work.

  2. I look at where I can help

    The tasks you struggle with, the bits that pile up, and whether there's room for automations or AI support you'd like but haven't had time to set up.

  3. We agree what I take on

    We settle what moves over to me and what it looks like month to month.

  4. I get it done

    I take on what we agreed and keep it running, so it is off your mind. As I learn how things work, I put better systems in place: a template, an automation, a process that saves you time down the line.

About

A little about me.

I work with service-based businesses, building websites and landing pages that show their expertise, the services they provide, and give clients a really streamlined way to get in touch.

Alongside the website work, I also help across the other areas of the business: admin, growth, automation, systems, the back end. It's very tailored and individual. It's all about getting to know you as a business owner: your strengths, the areas you want to develop, what needs prioritising, and what you'd be better off delegating.

That's where I come in. Helping you organise and systemise, work on your goals and break them down over sensible timelines, sort what's most important, and bring in new tools where they make things easier.

Laura Cassidy, founder of Pixel and Scale
Looking for a website?

Pixel & Scale started with website design.

One-page websites for established independents and consultants: clear copy, considered design, built to present your work properly. If that's what brought you here, start on the main site.

See website design →
Book a call

Let's have a chat.

If any of this sounds like what you need, book a call and we'll talk it through. Tell me a bit about your business and where you're feeling stretched, and we'll work out what would help most.